Refund Policy
Last Updated: August 26, 2026
Create Element 27 (“Create Element,” “Create Element Labs,” “we,” “us,” or “our”) wants customers to feel confident purchasing our products and services.
Because Create Element offers several different types of products and services—including downloadable software, digital products, and professional creative services—refund eligibility depends on what was purchased.
This Refund Policy applies to purchases made directly through CreateElementSLO.com unless different refund terms were expressly provided at the time of purchase or in a separate written agreement.
Create Element Labs Software
Create Element Labs products may include WordPress plugins, software, and other downloadable applications.
Because software can generally be downloaded and used immediately after purchase, software purchases are not treated the same as unopened physical merchandise.
However, we want our products to work as represented.
14-Day Software Guarantee
If you experience a significant technical problem that prevents purchased Create Element Labs software from functioning substantially as described, contact us within 14 days of purchase.
We will first make a reasonable effort to diagnose and resolve the problem.
If we determine that the software has a material defect or incompatibility that prevents it from functioning substantially as advertised and we are unable to provide a reasonable solution, we may issue a refund.
When Software Refunds May Be Approved
A software refund may be considered when:
The request is submitted within 14 days of the original purchase.
The software has a material technical problem that prevents substantial use of the product as described.
You provide sufficient information for us to investigate the issue.
You allow Create Element a reasonable opportunity to troubleshoot the problem.
We are unable to provide a reasonable solution.
Approval is based on the circumstances of the request and applicable law.
Situations Generally Not Eligible for Software Refunds
Except where required by law, refunds generally will not be provided because:
You changed your mind after downloading or accessing the product.
You no longer need the product.
You purchased the wrong product.
You decided not to use the product.
You expected a feature that was not advertised or included.
You lack the technical knowledge required to use or configure the product.
A third-party theme, plugin, hosting environment, browser, service, or customization causes the problem.
You modified the software or its code in a way that caused the problem.
You refuse to provide information reasonably necessary to troubleshoot the issue.
You refuse to allow a reasonable opportunity for us to resolve the issue.
The request is submitted after the applicable refund period.
Nothing in this policy limits refund, cancellation, or warranty rights that cannot legally be waived.
Digital Downloads
Create Element Labs may also sell downloadable products such as:
Guides
Workbooks
Templates
Checklists
Design resources
Educational materials
Documents
Graphics
Prompt libraries
Other downloadable files
Because these products can generally be accessed or downloaded immediately, digital-download purchases are generally final once the product has been delivered or accessed, except where required by law or where the product is defective or materially different from what was advertised.
If you receive a corrupted, incomplete, incorrect, or inaccessible file, contact us and we will make a reasonable effort to provide a working replacement.
Duplicate Purchases
If you accidentally purchase the same product more than once, contact us as soon as possible.
After confirming the duplicate transaction, we may refund the duplicate purchase.
Failed Delivery
If payment was successfully completed but you did not receive access to your purchased digital product, please contact us.
We will first attempt to restore access or provide the purchased product.
A delivery problem does not necessarily require cancellation of the purchase if the product can be successfully delivered.
Software Compatibility
Customers are responsible for reviewing published system requirements and compatibility information before purchasing software.
For WordPress products, compatibility may depend on factors including:
WordPress version
PHP version
Hosting environment
WordPress theme
Other installed plugins
Browser configuration
Third-party integrations
Custom website code
We cannot guarantee compatibility with every possible combination of third-party software or custom website configuration.
If a compatibility problem results from a material issue with our software and falls within the applicable refund period, contact us so we can investigate.
Professional Services
Create Element also provides professional services such as website design and development, graphic design, branding, consulting, SEO, hosting, marketing, and related services.
Refunds for professional services are governed by the proposal, estimate, invoice, contract, statement of work, or other agreement associated with that service.
Unless otherwise agreed in writing, payments for work already performed are non-refundable.
Deposits, retainers, scheduled services, and prepaid work may also be subject to cancellation or refund conditions established in the applicable project agreement.
Website Hosting and Recurring Services
Hosting, website management, maintenance, subscription, or other recurring services may have their own cancellation terms.
Cancellation generally stops future renewals but does not automatically create a refund for service periods that have already begun or services that have already been provided, except where required by law or otherwise agreed in writing.
How to Request a Refund
To request consideration for a refund, contact Create Element and include:
Your name
Email address used for the purchase
Order number, if available
Product purchased
Date of purchase
A clear description of the problem
Relevant screenshots or technical information, when applicable
For software-related requests, we may ask for additional information necessary to diagnose the issue.
Approved Refunds
If a refund is approved, it will generally be returned through the original payment method.
Processing times may vary depending on Stripe, your financial institution, card issuer, or other payment provider.
If a software purchase is refunded, the associated license may be terminated and you must discontinue use of the refunded software.
Chargebacks and Payment Disputes
If you experience a problem with a purchase, please contact Create Element before initiating a chargeback or payment dispute so we have an opportunity to resolve the issue.
Fraudulent or abusive payment disputes may result in suspension or termination of associated product licenses, downloads, accounts, or services where permitted by law.
Nothing in this section limits your lawful rights to dispute an unauthorized or improper charge.
Changes to This Policy
We may update this Refund Policy periodically.
The policy applicable to a purchase will generally be the version in effect when the purchase was made, except where a later change is required by law or provides additional rights to the customer.
Contact Create Element
Questions regarding a purchase, technical problem, or refund request may be submitted through CreateElementSLO.com.
Create Element 27
San Luis Obispo, California
Website: CreateElementSLO.com
Contact: Use the Reach Out / Contact page on CreateElementSLO.com
Please include your order information when contacting us about a Create Element Labs purchase.
