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What is Digital Marketing?

Digital marketing is the process of promoting brands and businesses, as well as products and services, using digital platforms – like websites and social media – to drive consumer traffic and lead generation. It serves as a convenient tool to create awareness about a brand and its products or services, but also to build relationships with consumers. Digital marketing involves using different mediums like social media platforms, display ads, search engine marketing (SEM)/search engine optimization (SEO), email marketing, content marketing, influencer marketing, and many more. Due to globalization and increased access to internet technology, it’s now very easy for businesses to reach their target audience, regardless of their geographical location. 

The Best Kind of Digital Marketing

There are many types of digital marketing and many ways to use them. For social media influencers, building a brand that people trust is very important. For bloggers, it is important that they have a following on their blog. In our experience, the best kind of digital marketing is customer service. Finding out what customers want is the key to the success of your company. 

Customer service can come in many forms, like answering questions with a chatbot on your website, solving problems in a support forum or email, engaging with audiences on social media, or even what you say in voicemails. When marketing online, it is always important to find out what customers want, which is what customer service will do. Customer service will keep customers coming back to your company and referring their friends and family to you as well. 

Advantages and disadvantages to digital marketing 

One advantage of digital marketing is that it offers a lower price point than traditional marketing. With the emergence of social media platforms, digital marketing has become much easier and affordable. Social media platforms are much more than just networking tools for business, they are also a great marketing tool to promote brands, products, and services. Before social media came into existence, companies or brands were limited to expensive mediums like print and broadcast advertising to promote their brand and reach new audiences. 

Another advantage to digital marketing is that it can be targeted more easily. With the data collected from websites, social media platforms, search engines, and even email clients businesses can understand who their customers are, how they found the brand, what their other interests are, where they are located, and much more. These metrics allow brands to find out in more detail exactly how a successful purchase came about which makes replicating that situation much easier.

As with anything, there are disadvantages to digital marketing like not having face-to-face contact with customers. But there are some fun technologies like GoTolstoy that allow you to have face to face with your customers using digital marketing. 

The algorithms used to target specific audiences with social media, display ads, and SEM can be flawed. Companies like Google and Facebook use proprietary algorithms and users have to trust that they are ethical and effective. Experienced digital marketers must weigh both the advantages and disadvantages as well as the various outlets before developing campaigns for their clients. 

The Importance of Digital Marketing

Creating a presence on various digital platforms, whether it is a website, blog, or social network, is important. This is an important and inexpensive way to get your company’s name out there and also to generate new business. While you don’t always have to use all of them, they each can play a vital role in building brand visibility. Social media is important to provide information about your company like upcoming events and promotions, brand values, location, and products or services. A website is needed to give consumers a place to learn about your company, all your products, and services, and allows you to build a brand reputation so more people can find you.

Digital marketing is an important factor for any company. When it comes to digital marketing, knowledge of the various platforms and their capabilities is paramount. Finding the optimal way to market your brand when so many options are available may require bringing in an outside expert to guide your efforts and build and run a successful campaign. 

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